Refund policy

  • We offer a 30-day return policy from the date you receive your order. To return an item, it must be unused, in its original condition, and in the original packaging.
  • You will need to cover the return shipping costs unless the item is defective or incorrect.
  • Refunds will be issued within 5-10 business days after we approve your return.
  • Non-returnable items: Personalized or outlet items cannot be returned.
  • Gift cards and digital products are not refundable.

  • This policy applies only to items purchased on this website domain.

Defective or Faulty Products

  • If your product is defective within 30 days, you can request a replacement or a full refund. Please contact us with proof of the defect.
  • Misuse, wear, and tear are not covered by the return or warranty policy. Products damaged due to misuse or regular use over time will not be eligible for a refund or replacement.

Legal Guarantee for Defective Products (EU Customers)

  • In the EU, you have a 2-year legal guarantee. If your product is faulty, you are entitled to a free repair or replacement. If that’s not possible, you will receive a full refund.
  • If you notice a defect within 24 months from the delivery date, it will be assumed that the defect existed when the product was delivered, unless proven otherwise.
  • Misuse, wear, and tear are not covered under the legal guarantee.
  • To report a defective item, please contact us at info@wiseguyoriginal.com.

Duties, VAT, and Customs

  • We cover duties and VAT, except if stated otherwise in the order*.
  • *UK customers: We do not cover duties or VAT for UK customers.

Postal Delays and Missing Packages

  • Once the package is handed over to the courier, we are not responsible for delays, missing packages, or any issues caused by the courier.
  • For any delivery-related concerns, please contact the courier directly. We will assist by providing tracking details.